Prompt and explained what needed to be done
JM Lapp came out quickly and were very professional. They found an affordable solution even when they could have charged me a lot more. High level of service and integrity. Highly recommend !
We had the failure of a boiler in our home during a very cold time last week and JM Lapp was able to send out a technician and solve the problem for us in less than four hours. They did an outstanding job communicating, and an outstanding job of fixing the problem, both short-term and long-term.
Matt is fabulous! He is thoughtful and accurate in his assessments of issues, careful and meticulous in his work product, and clear and friendly in his communication. Matt installed a redo of our powder room and we couldn’t be happier with the outcome. We will always ask for him to be our plumber when calling JM Lapp!
JM Lapp provide excellent and prompt service.
Very conscientious PM of my K2 heating system.
Emergency service was excellent Matt was here on a very timely manner and replaced my well pump .very happy!!!
Matt did a wonderful job. Very nice guy
Great Service, Jesus was great and had good attention to detail. Highly recommend
This is our second experience with JM Lapp and we really appreciate the solid service. The techs were prompt, friendly and very knowledgeable . JM Lapp is definitely our go to!
Jesus Flores installed our garbage disposal and kitchen faucet. He was very professional and careful, thorough and friendly.
JM Lapp LLC plumbers were courtious, explained everything step by step and performed work in a timely manner. Gave estimates as requested. Cleaned work area after completion - I would definitely use again.
Great experience getting a new boiler from JM Lapp. Very fairly priced compared to some other local options, and the whole team was great, from sales to install.
I needed some pex tubing repaired and shut off valves replaced. Workers were friendly, happy to answer all my questions and did a quick clean job
Outstanding communication. Very knowledgeable of our product and issue.
A nice person and company to work with
Our sewage ejector pump (the injector pit pump) died without warning on a Friday night, and within an hour of calling on Monday, Mike was at our door. They showed up exactly when they said they would, diagnosed the failed pump quickly, and had a new Myers unit installed and running that same day. No mess, no upselling, just fast, clean, and professional work. Will work with them again.
We had a water line installed for our ice maker. Monroe was great. He was very knowledgeable and informed me of everything he was doing and answered any questions I had. I appreciate the professional service of J M Lapp.
Just had Donald from Lapp plumbing do service on our furnace. He did an outstanding thorough check of the furnace and was very professional and honest in his opinion and price was very reasonable. I would definitely call Lapps four all my heating air-conditioning and plumbing.
Very happy with service. Courteous clean and professional
Highly recommend Lapp plumbing.Jen and Kirsten at the office were very polite and efficient with my info and account. I received a window of time for my service and a text from Matt that he was on his way. Matt was very professional and did an amazing job for us. Will definitely use Lapp in the future if needed again!
Efficient and very competent! Thanks for great service.
Replaced water heater and installed new water softener system. Honest, responsible, and respectful. Explained what needed to be done, and did the work. Local company, that doesn't try to fear sell or upsell to line their pockets, just straight honest answers and hard work.Thank Zach!!!
Efficient and professional
I recently needed service at Superior Outdoor Products and turned to J.M. Lapp, who has proven to be a dependable company for all our commercial plumbing needs. We had a few slow restroom drains, so I asked them to check and service all the drains in our restrooms and sinks.I specifically requested Matt King, since he had completed a few other projects for us in the past. Once again, he earned my complete trust. Matt is efficient, gets the work done quickly, and always has the right tools and knowledge for the job. He is very professional and respectful when interacting with our associates, which makes the process smooth and stress-free.I highly recommend J.M. Lapp and especially Matt King for any plumbing service needs.
We worked with JMLapp a few years ago when they installed a HVAC system in our home. While the cost was high then, we completely understood as it was a brand new system and they were very professional and great to work with. Unfortunately, just a month ago the system completely failed and even though it’s still under warranty, we were shocked to receive a bill of over $2,000 after they fixed it for us. I reached out to the company to better understand why the cost was so high as their invoice had no detailed explanation. When I called them I was told to leave a message and that I would hear back, but I never received a call back. We are extremely disappointed with both the unexpected expense and the lack of communication/clarification, and I cannot see us working with JMLapp again in the future.
Excellent! The problem is fixed 🙂Thank you very much.
Today was an annual check up for a boiler system and water softener installed a year ago by J. M. Lapp. Zach was courteous, efficient and willing to explain everything he does to service these systems. Great service!!
Ryan took time to explain what he was doing and things to watch for on our oil furnace maintenance, did a great job, and left a clean work area! Thank you!
Monroe, from JM Lapp, was courteous and professional.
Thank you for taking care of our bathroom , truly appreciate it .
Matt King did an awesome job! He was very kind and caring and knowledgeable about what he was doing. He was able to resolve our problem.
Prompt a/c service. Quality work. Fair price.
Great people to deal with. Thank you Donald for fixing up my hot water heater. Got here within a day of my call
Since moving into my new home, JM Lapp has installed a new water softening and treatment system for us. They also promptly responded to a leaking water heater emergency on a weekend and took care of everything right away. They are very responsive, kind, thorough, and do excellent work. I am very grateful for their service!
I had the greatest experience with JM Lapp and will highly recommend them to everyone. Their professionalism and commitment to get the job done was unmatchable. Their tech Monroe went above and beyond to find a solution. Thanks for a great experience even during a frustrating repair situation!
You have great service, and a good job. And friendly people to work with.!!!!!!
Technician was highly professional. Company is easy to work and schedule.
Always a perfect experience with Jm Lapp been using them for about seven years now on every job. They know what they’re doing on her amazingly professional.
They came out and replaced our water heater efficiently and professionally. It was still under warranty, so I loved the price. Excellent customer service!
We have used JM Lapp's services several times and have always been pleased with the results. The workers are friendly, honest, and knowledgeable.
JM Lapp was a pleasure to work with for my plumbing repair. My technician, Matt, explained the situation well and the steps of how he was going to complete the work. The job was completed quickly and neatly.
I had JM Lapp install a heat pump. They did an excellent job all around from the sales person to the installers Alex snd Kent.I would highly recommend them, as their prices were well below other estimates and their installation was superb.
This was my 2nd experience with JM Lapp. Matt did a great job the first time so I was happy to have him back to do some work in the bathroom. While he was there we noticed the hot water heater had a leak. He changed his schedule and came back in the afternoon to install a new one, meaning we were not without hot water over the weekend. I recommend JM Lapp for their professionalism, good customer service, reasonable prices compared to other companies and great service techs like Matt.
Ryan from JM Lapp Plumbing was very courteous and helpful with questions I had in our mini splits. Took time to review use of machines with us again.Dawn DuPont
👍 Great Job very Professional! Thanks James Linderman
Very friendly staff, they explained what they were doing throughout the appointment
JM lapp is just fantastic. I've worked with them for years and their work is consistently excellent.
Did a great job replacing my shower drain and cleaned up around the work area when done so no mess for me to clean up later.
Great company and great group of people from the office staff to the guys that physically so the work.. always there for us!
Matt was at my home repairing a water main leak under my house. he provided excellent info as to what needed done. He suggested bringing in a directional boring company to assist him. They worked well together completing the repair in great time. Matt was courteous, hard working and very knowlegeable. A shout out to Jen as well. She made all the arrangements and kept me informed along the way. Recommend JM Lapp to everyone !!!
Levi and Jessie came to replace the float in my sump pump. They came when expected and diagnosed the problem quickly. They completed the job in no time. They were friendly and courteous while here. Was very pleased with their service.
Very pleased with the service - Levi was very friendly, and had our water heater replaced very quickly - with excellent workmanship.
To describe Levi's crew. Friendly, knowledgeable,skilled and efficient.
Matt King from JM Lapp did a terrific job at our home, installing a new kitchen faucet and two new toilets with bidet seats. He was very personable and took every precaution to keep his work areas clean, including laying drop cloths at the front door, along the hallways and in the work areas. He also removed all the old items, vacuuming out all the water and removed them dry. He really did a great job.Also, Jen Means did a terrific job in setting up the installation project, ordering the necessary items, and answering my questions.We would highly recommend JM Lapp, and commend these two people for a job well done!
Always great communications, support, responsiveness and quality work.
JM Lapp always provides exceptional service. From the super responsive office team to the guys in the field. I’ve used them a number of times and it’s always top notch.
JM Lapp has been excellent to deal with. Matt has been able to help us with both large projects and small fixes and he is fantastic to work with. I will absolutely go with the team at JM Lapp for any problem.
The receptionists were helpful and polite. We called one morning and Levi was here the next day. He quickly fixed the leak and was on to the next customer. JM's has always treated us well.
JM Lapp resolved our problem quickly. Donald was very knowledgeable and courteous. We definitely will be reaching out to them again for any plumbing issues!!
This is my third time for calling on JM Lapp over the years. They have been there when I needed help. They are very careing
EXCELLENT service. Levi was very friendly and efficient. Highly recommend this company. They are trustworthy and this wasn’t my first time using them!
It has been nine years since the Lapps plumbed our new custom home in Kennett Twp. The house is an open design with difficult locations to run the plumbing and you had to be a real super plumber to run the PEX supply and PVC waste lines. Well after all this time I’m pleased to report that we still have no leaks and the waste lines still flow freely with no clogs. Many thanks to the Lapps for their long-lasting excellent work.
We have used JM Lapp for a few years and they have been the best. Very professional. When we lost our heat this winter they were there ASAP to replace our system and get us heat.
This is a transcript from an email to JMLAPP in January...I installed a Nest thermostat and that's when the heat stopped working properly. [I've been a customer of JMLAPP at several properties, mainly for service work and they've done well responding and getting out in good time. After some trouble shooting with the Nest I realized it could be a system failure OR a Nest issue.]First JMLapp visit: I mentioned that I had changed the thermostat and the tech said that is definitely not the problem. He cited the Defrost Control Board [as the culprit].Second JMLapp visit: Installed Control Board. Still didn't work. Tech cited the Pressure Control switch but he by-passed the switch and said the heat will definitely work without it. [This is mid winter over the coldest period] It didn't.Third JMLapp visit: Tech brought the wrong switch and couldn't do anything. Again I mentioned the thermostat and he said "definitely not the problem".Fourth JMLapp visit: (not sure if there was a total of 3 or 4 visits but this is the sequence as I remember it) I asked for another thermostat to be brought along as I had thrown my old one out. A different tech came out and replaced the pressure switch and the heat still didn't work. He then proceeded to test the thermostat and found it to be a problem with the Nest. He also said he was "shocked that the other guy didn't realize this early on".I then received a bill for $1500+.I don't believe these charges are fair considering several visits should have been avoided. Not to mention $376 for a thermostat?? I'll return it and get my own if that's what you charge for a basic wifi thermostat.Fast forward 2 months. The next notice I receive is a Statement that includes a $31 finance charge.I don't mind paying a premium when there's communication and fair fees being charged.
The most professional company I’ve dealt with in a long time! This is how customer service should be. Zach was on time, extremely professional and was in/out in a couple hours working on several tasks. Excellent communication. Thank you for a job well done.
Great experience. Showed up on time, quickly found the problem and professionally made the repair. Will definitely use them again for future plumbing needs
JM Lapp is a great company, They have great service. Jim recently worked on our heating system was knowledgeable and communicated well.
Great service and support to my plumbing needs. I will consider using JM Lapp in the future
J m Lapp is the best the service was great we weren’t even at home and they took care of everything for us Jim was super helpful
Great company with great service!Our furnace stopped working on a cold day with sick kids in the house! I called JM Lapp and Jamie the technician had us up and running within 18 hours later!!
JM Lapp plumbing sent Monroe to our house to correct an issue with the water supply connections to a newly purchased washer. The problem consisted of original water hose connection seizing to water supply connection prohibiting from new washer from being connected. Monroe replaced the entire water supply connection and all is working fine. I have been using JM Lapp plumbing for over 10 years and each time their assistance was needed they were there and corrected the problems.
Amazing service, very professional.
Matt was very helpful . He answered all our questions and was very professional. Thanks Matt
Very polite and efficient.
Absolutely! Donald is the best representation of your business. Thank you again for accommodating. Very satisfied! Thanks, Phil.
JM Lapp provided quick and professional service for our hot water heater needs! The timely updates and communication was appreciated.
Had new water softner installed. This is a great company. New well pump earlier this year and yearly maintenance on furnace and ac. Always great service
I've been using JM Lapp for over 10 years. Very friendly and knowledgable. Everyone I have ever worked with at JML has been excellent! Our go-to plumbers for big and small projects!
If you need a plumber, electrician, or almost anything else JM Lapp is the best company out thier. They have the best technicians, and customer service aswell. The work they do is outstanding and they are true professionals. They also charge less than any other company out their. If your not sure who to go with don t even think about it and go with them.
JM Lapp did a really nice job and I would highly recommend them for any service you need.
Matt went above and beyond to help get her pipes in shape for the winter so that we don’t have any trouble with cold-weather freezing them.
Excellent response time! When Jen ask when I wanted repairs and I replied 20 minutes ago!She said that she would call me back within 10 minutes and did and as she said that Zack was in the area, and he walked in!!He diagnosed the problem and initiated repairs! Great job to all involved in this process!!
I have been a customer of JM Lapp for almost 10 years now I have had them do a bunch of different Plumbing tasks and no issues with any of them I cannot recommend them enough for any Plumbing issues may have