Privacy Policy

Effective Date: June 3rd, 2025

At JM Lapp, we are committed to protecting your privacy and ensuring transparency in how we collect and use your information. This Privacy Policy outlines how we collect, use, and safeguard your personal data, especially regarding SMS communications.

1. Information We Collect

We collect personal information, such as your name and phone number, when you voluntarily provide it in one of the following ways:

  • In person at our physical location
  • Over the phone during service-related calls
  • Through our website contact form

2. How We Collect Consent for SMS Communications

Verbal Opt-In:
JM Lapp will be collecting opt-ins verbally from our customers. Customers will be able to opt in to receive a message either in person at their physical location or over a phone call (if the customer calls). When a customer is registered for the first time, they are asked to provide their phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notification and job completion surveys.

As a customer, you will be verbally informed that:

  • “Message and data rates may apply.”
  • “Message frequency may vary.”
  • You can text "HELP" for support or more information.
  • You can text "STOP" to unsubscribe at any time, and no further messages will be sent.
  • Your information will not be shared with third parties.

Online Contact Form Opt-In:
By submitting our contact form and signing up for text updates via our website, you consent to receive SMS messages from JM Lapp at the number you provided, including messages sent using an auto-dialer. You will be informed that:

  • Consent is not a condition of purchase.
  • Message and data rates may apply.
  • Message frequency varies.
  • You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent.
  • You can reply HELP for additional assistance.

3. Purpose of SMS Messages

With your consent, we may send you SMS messages for the following reasons:

  • Billing notifications
  • Appointment reminders
  • Dispatch notifications
  • Job completion surveys
  • Customer service or support follow-ups

4. Use and Protection of Your Information

Your information is used solely for the purposes described above. We do not sell, share, rent, or distribute your information to third parties.

We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access, use, or disclosure.

5. Managing Your Preferences

By submitting our contact form and signing up for texts, you consent to receive text messages from JM Lapp at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Message and data rates may apply and message frequency varies. You may unsubscribe from SMS communications at any time by doing the following, and no further messages will be sent:

  • Replying STOP to any text message
  • Clicking the unsubscribe link (if available)
  • Contacting us directly at 717-768-0484 or Service@JMLapp.com

For help, reply HELP or reach out to our customer service team.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

JM Lapp
330 East Main Street New Holland, PA 17557
717-768-0484
Service@JMLapp.com
www.JMLapp.com