“Let me say this, the gentleman that stopped by was professional…he was here for maybe FIVE minutes and approached me looking for a check for $324 for a few minutes, yes it was considered after hours, however, I felt like I was robbed…is this how local companies that profess to be a neighbor treat a potential customer? I don’t think so! My wife cannot stop talking about this issue! Then we were told someone would call the next day to let us know when and how much a new water heater will cost, to date, we have never heard back from JM Lapp…it feels like a hit and run, grab the $324 and run. Unfortunately this is how we feel based on how this sorry episode unfolded. Folks, think twice prior to calling this company for service, from our point of view they were concerned with getting a check!!”
- James G.