“Let me say this, the gentleman that stopped by was professional…he was here for maybe FIVE minutes and approached me looking for a check for $324 for a few minutes, yes it was considered after hours, however, I felt like I was robbed…is this how local companies that profess to be a neighbor treat a potential customer? I don’t think so! My wife cannot stop talking about this issue! Then we were told someone would call the next day to let us know when and how much a new water heater will cost, to date, we have never heard back from JM Lapp…it feels like a hit and run, grab the $324 and run. Unfortunately this is how we feel based on how this sorry episode unfolded. Folks, think twice prior to calling this company for service, from our point of view they were concerned with getting a check!!”
Hi James,
Thank you for taking time to share your experience. We’re truly sorry to hear how frustrating this situation felt for you and your wife—that’s certainly not the impression we want to leave with anyone we serve. We’re especially concerned to hear that you did not receive a follow-up regarding your water heater. That is not the level of service we aim to provide, and we sincerely apologize for the lack of communication. At JM Lapp, we’re always looking for ways to improve our customers’ experience. Your insight is helping us grow and improve our processes so we can provide you with an even better experience. Our Service Experience Lead, Christy, has reached out to you. If you’d like to discuss your appointment further, please call her at (717) 768-0484.
Thank you, again, for your feedback—it helps us improve and better serve our community.